At Barista Ware, we want our customers to be satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy.
Damages and Issues:
If your item arrives damaged or defective, please contact us within 48 hours of receiving it. We will provide instructions for returning the item and will either replace it or issue a refund, depending on the situation.
Exceptions:
Certain items may not be eligible for return or may have return limitations, such as personalized or custom items. Please check the product description before purchasing.
Exchanges and Refunds:
If you wish to exchange an item for a different size, color, or style, please contact us to arrange the exchange. If you would like a refund, please return the item in its original condition within 7 days of purchase. Once we receive the item, we will issue a refund to the original payment method.
Contact Information:
For any questions or concerns about our return policy, please contact us via;
Email: cs@baristaware.me
Whatsapp: +971503888684
Instagram: instagram.com/baristaware/
Possible Reasons for Refund or Replacement:
We will provide a refund or replacement for any of the following reasons:
The item has a fault that wouldn't normally have been detected at the time of shipping (hidden fault).
The item is not the same as described or does not match the pictures shown on our website at the time of purchase.
The item is not suitable for the customer's intended use as described before purchase.
Incorrect Shipping Address or Missing Contact Number:
If the shipping address is inaccurate or the contact number is missing, we will approach you by email. If we do not receive a response within 2 days, your order will be canceled from our end and you will be refunded to your credit/debit card used to pay online. The refund process may take 5 to 10 days. To confirm the refund, please refer to your bank statement.
